Job Description

  • Bachelor's Degree (S1) in Information Technology, Computer Science, Cybersecurity, or a related field.
  • Minimum of 3 years of relevant experience in IT Infrastructure, Network Engineering, Cybersecurity, or a related technical role.
  • Strong understanding of the OSI model, network protocols, network architecture, and enterprise infrastructure.
  • Hands-on experience managing networks, servers, operating systems, virtualization, and cloud or hybrid infrastructure.
  • Knowledge and practical experience in cybersecurity principles, vulnerability assessment, security monitoring, incident response, and threat intelligence.
  • Ability to troubleshoot complex technical issues and implement effective solutions across network, server, and security environments.
  • CompTIA Server+, Cloud+, Security+, or equivalent industry certifications are highly preferred.
  • Strong customer-facing communication and technical consultation skills.
  • Excellent English communication skills, both written and verbal, for professional interactions with multinational principals and customers.
  • Strong problem-solving skills, attention to detail, and the ability to work effectively under pressure.
  • High commitment to responsibilities, excellent punctuality, and a proactive, fast-response mindset, particularly during critical incidents and system outages.

Qualifications

  • Manage, monitor, secure, and optimize enterprise IT infrastructure, including network devices, physical and virtual servers, operating systems, and cloud-based environments.
  • Analyze, troubleshoot, and resolve complex network and infrastructure issues across all layers of the OSI model to ensure optimal system performance and reliability.
  • Conduct vulnerability assessments, monitor security threats, respond to security incidents, and implement appropriate mitigation measures to protect organizational systems and data assets.
  • Perform Cyber Threat Intelligence (CTI) activities, including threat data collection, investigation, and tactical analysis to identify potential security risks.
  • Design, configure, maintain, and scale network, server, and cloud infrastructure to support business operations and ensure system availability.
  • Implement proactive system monitoring, maintenance, updates, and security improvements to minimize downtime and maintain optimal system performance.
  • Act as a technical escalation point for complex infrastructure and cybersecurity incidents, ensuring timely investigation, resolution, and follow-up.
  • Provide high-level technical support and consultation to customers, communicating technical issues, security incidents, and resolution steps clearly and professionally.
  • Maintain effective communication and collaboration with multinational principals, customers, and internal stakeholders.
  • Ensure a high level of service availability through rapid incident response, effective troubleshooting, and adherence to operational and security standards.